“Thanks for your quick response”

作者: Seth Godin | 原文: seths.blog | 发布: 2026-08-24

That’s pretty new. Letters sent by Thomas Jefferson from France often took months to get a response. No points for shaving a day off a 90-day correspondence lag.

The 800 toll-free number shifted the dynamic we expected from marketers. If we call you, we expect you to answer. Now, not later. FEDEX did the same for physical items–yes, of course I absolutely want it here tomorrow.

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