The Drucker drift

作者: Seth Godin | 原文: seths.blog | 发布: 2026-08-23

Peter Drucker argued that the purpose of a corporation is to serve the customer. It turns out that organizations that focus on this do well.

Milton Friedman argued (mistakenly, in my view) that the corporation doesn’t need to care about customers, unless this helps increase the value of the company to shareholders.

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