AI agents are turning Salesforce and

Artificial intelligence is blurring the distinction between front office and back office

人工智能代理正将Salesforce和SAP变为竞争对手

人工智能正在模糊前台与后台的区别

Jun 5th 2025

2025年6月5日

ENTERPRISE SOFTWARE is an unlikely source of hubbub. Bringing up CRM or ERP in conversation has usually been a reliable way to be left alone. But not these days, especially if you are chatting to a tech investor. Mention the acronyms—for customer-relationship management, which automates front-office tasks like dealing with clients, and enterprise resource planning, which does the same for back-office processes such as managing a firm's finances or supply chains—and you will set pulses racing.

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