# 'AI's Decimation of Call Center Jobs Has Begun'

# AI对呼叫中心岗位的毁灭性冲击已经开始

来源: yahoo.com | 主题: AI | 评论: 36

时间: on Monday August 03, 2026 @07:34AM

"AI's decimation of call center jobs has begun," reports Bloomberg : Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they've already wiped out sizable chunks of their customer service operations, together representing thousands of workers. The specter of automation has long loomed over the call center industry, which employs millions worldwide from the U,S, to India to the Philippines. But until recently, generative artificial intelligence wasn't good enough to move the needle. Now, AI advancements — and pressure on executives to show they're embracing the new technology — have prompted corporations to deploy the to

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